Selasa, 09 Februari 2010

A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists
Author: Fred Beisse
Edition: 5
Binding: Paperback
ISBN: 113318782X
Publisher: Cengage Learning

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A Guide to Computer User Support for Help Desk and Support Specialists



Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E.
"A Guide to Computer User Support for Help Desk and Support Specialists (4th Edition), ISBN-13: 9781133187820, ISBN-10: 113318782X by Fred Beisse. "
This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft

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With the New Perspectives' critical-thinking, problem-solving approach, students will gain a comprehensive understanding of MICROSOFT OFFICE ACCESS 2010 and will learn how to take advantage of the fle

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